My awful experience started when trying to call to book a room. The hotel is dingy, outdated to the point that the carpets look like 80’s roller rink carpeting, and the phone system is the single worst set up program I’ve ever experienced in my life. When I checked out and mentioned it, the desk attendant made it seem like my fault for not going downstairs to face to face talk to someone for the batteries. The remote on my tv was also dead, and no one answered the front desk the three times I called to get new batteries. They got the $17 resort fee removed and that’s all. The manager said they didn’t smell anything, but when my aunt returned to the room, one of the couch cushions was ‘mysteriously’ gone. My aunt booked a room that smelled like pee. But it shouldn’t take so long for one booking. What should have been a quick call turned into 30 minutes of flowery words and the slowest service I’ve ever had. This was a room for my dads wedding as a place to crash. Instead I’m forwarded to their call center where someone tried suggestive selling no less than a dozen separate things to me. There’s literally no way to just call and get the front desk.